Open Systems International, Inc., on behalf of itself and its subsidiaries ("OSI"), is committed to protecting your privacy. We want to assure you that when we ask for information about you, your personal information will be processed in a lawful and transparent manner and in accordance with the provisions of current legislation on the protection of personal data, including the General Data Protection Regulation (GDPR). This policy aims to give you information about how we collect and process personal data in accordance with our obligations.
Personal data that we may process from you includes data such as first name, surname, email address, avatar/profile photo, IP address, job role, contact information, or any personally identifiable content.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with support for our products). In this case, we may be relieved of that specific contractual obligation or choose not to proceed with a request but we will notify you if this is the case at the time.
When you visit our website or use our services, we may process the following personal data about you:
We process your personal data for the following purposes:
We will only use your personal data when the law allows us to, following one of the lawful bases within the privacy laws. Most commonly, we will use your personal data in the following circumstances:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
You have the right to withdraw consent or opt out at any time by contacting us or using the relevant mechanism provided in the communication at the time, e.g., unsubscribe from a mail marketing campaign, or 'do not contact' response in a specific email sent by one of our staff. Once opted out, a minimal amount of data will be held in a suppression / do not contact list so that we avoid any future contact.
OSI is a global organization and your personal information may be stored and processed outside of your home country, including in countries that may not offer the same level of protection for your personal information as your home country. We have measures in place to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these include contractual safeguards. More information about these safeguards can be obtained by contacting us at Privacy_Officer@osii.com.
Personal data provided will be kept for the period of time necessary to comply with the purpose for which they were collected, and in any case until the end of the contractual relationship and once the statute of limitations for any legal actions involved has expired.
Under applicable data protection laws you may have the right to:
You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services or support to you. We will advise you if this is the case at the time you withdraw your consent.
We deliver marketing and event communications to you across various platforms such as email, telephone, text messaging, direct mail and online. If we send you a marketing communication it will include instructions on how to opt out of receiving these communications in the future. Honoring your marketing preferences is important to us. You have the right to opt out of receiving direct marketing and targeted online advertising.
When we send marketing emails, we provide unsubscribe options for your use within our emails. In addition, you can contact us via info@osii.com or contact our privacy team at Privacy_Officer@osii.com. Even if you opt out of receiving marketing communications by email, we may still send you technical services bulletins or important transactional information for purposes such as providing customer support.
When navigating the website, information about your use will be stored by cookies. Cookies are passive text files stored by the browser in your device, such as your computer, mobile, or tablet, when navigating our website. OSI use cookies to facilitate your use of our services as well as to retrieve information such as statistics on how you found our website. This is done in order to ensure, maintain and improve our site and services. You can refuse the use of cookies at any time by changing settings in your device.
By using OSI's website you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this website following the posting of changes to these terms means that you accept these changes.
You can contact us at any time through info@osii.com or engage our Privacy Officer by directly contacting them at Privacy_Officer@osii.com.
Our official headquarters are located at 4101 Arrowhead Drive, Medina, MN 55340, USA. In Europe our offices are located at: Avenida de la Vega, 1, Edificio Veganova, Edif 3, Planta 3, Oficinas 13 y 14, Alcobendas, Madrid, Spain 28108.
