Outage Management Systems

Utilities recognize that, when it comes to service outages, the bar has been raised. Customers, regulators, media and public officials have significantly higher expectations from their utility as to the reliability of their service, the effectiveness of its outage restoration, and the quality of information and communication they receive from their utility. Today's utilities require a next-generation outage management system to:

• Predict the outage location and determine the customers impacted
• Prioritize restoration efforts
• Calculate estimated time of restoration (ETR)
• Determine crews required for restoration
• Dispatch and manage crews
• Provide outage information for reporting and notification

Electra OMS™ is a next-generation, state-of-the-art outage management solution that empowers utilities to better manage all areas of their outage restoration processes; minimize their outage response times; keep customers, management and regulators well-informed about the scope, status and forecast for outage restoration efforts; and improve overall system reliability. Electra OMS equips utilities with a solution that enables them to efficiently and effectively assign work to field crews and to improve outage response times.

The following is a list of Electra OMS components:

• Contact/Trouble Call Management
• Outage Analysis/ETR Calculation
• Crew Dispatch/Work Management
• Planned Outage Management
• Storm Management
• Outage Reporting and Notification

In addition, Electra OMS can be efficiently integrated with other utility systems such as:

• GIS to import network model updates
• CIS to import customer information updates
• IVR to receive automated trouble calls and provide customers with outage information
• AVL to show the actual location of crews
• AMI to receive outage and restoration notification and to ping meters
• MWFM to communicate with crews via mobile data systems
• WMS to exchange work order and related information

Electra OMS can be easily expanded to include Spectra DMS modules such as Volt/VAR Control and FLISR due to its integrated design. Each of these solutions functionally integrate with Electra OMS, utilizing the same user interface and system model and maintaining the same look and feel, allowing the operator to seamlessly utilize any or all of the OSI ADMS capabilities.