Customer Testimonials

OSI enjoys nearly a 100% customer satisfaction rating, which is the highest in the industry. See for yourself why OSI is gaining the trust of more and more customers.


What our customers say...

"I've always been impressed with the customer service shown by OSI, but this level of coordination and personal touch really exceeds my expectations."

"We are pleased to select OSI to implement our new Energy Management System. We went through a rigorous selection process and OSI is the best match for our vision of smart grid technology. We look forward to successful implementation of the new EMS, as well as future smart grid projects so we can provide the best service to our customers."

"We are a critical Transmission Operator and the Network Analysis Applications are critical to the secure and reliable management of our transmission system. OSI's products are by far easier to maintain, more stable and robust, and yield much more accurate results than our legacy system we replaced. "

"We have completed our NERC CIP compliance audit with no Possible Violations (PV's) or findings. For a large Transmission Operator as us, this is an outstanding result. Thank you OSI team! We could not have done it without your help. "

"From the viewpoint of technical ability, business and personal relations we have found OSI to be the best. Our decision was made after careful consideration and evaluation of multiple suppliers. We found each OSI individual we interacted with to be part of a talented and dedicated family who take personal pride in the solutions and services they offer. It is an honor to be associated with such a team. "

"OSI was chosen as an EMS vendor that has demonstrated great flexibility in their architecture design and a strong commitment to customer service."

"In my 25 years of managing IT infrastructure projects across various industries, this was the largest and most complex project of my career and also had the highest criticality from an operational standpoint. Amazingly, it was also the easiest with OSI's systematic project management approach to convert our existing databases and displays and implement the overall system. I would love to send my other vendors to OSI to learn how to manage projects!."

"After nine years as an OSI customer, we continue to be impressed by OSI's product vision and commitment to its customers. They genuinely listen to their customers and continue to enhance their products and services to meet the customers' needs. The word 'open' truly describes their attitude and thinking."

"We highly and enthusiastically recommend OSI as the best choice for anyone asking about SCADA or Energy Management Systems. Our OSI monarch system is stable, reliable, and not just user-friendly but user-affectionate! Our maintenance staff can go on vacation, get sick and take weekends away from work without worry that the system will crash or that callouts will shorten our time with family and friends."

"OSI is never satisfied just to be the best in their business; they bring the technology of the future into today's products. No other business that we have been associated with has had OSI's product excellence, the best people to make it happen, and the performance record unmatched by any competitor."

"What a concept! OSI's platform is like night and day compared to what we have seen before."

"OSI demonstrated a sincere desire to complete our project within its aggressive short schedule, without comprising the technical specifications and ensuring that a high quality product was delivered. Our users and support personnel have been very pleased with the system's operation and reliability. This is a testament to the design and flexibility of the OSI platform."

"We send thanks to the entire OSI family for a tremendous effort in implementing and cutting over our EMS system to the OSI monarch environment on time. The OSI family is truly a pleasure to work with. We believe that the OSI platform is easily the best SCADA, EMS, and DMS system available."

"OSI's business model is second to none. With first class multi-platform software, 24/7 customer support and a real commitment to their customer and product, the decision to migrate to OSI's monarch platform has proven to be a wise one!"

"We were pursuing a system that was very reliable, easy to maintain and upgrade while being user-friendly. It was important that the system provider be a partner with us as we continually enhance the operation of the electric system in the years ahead. We found all of that in OSI."

"OSI's strength is their team approach. They include the customer as a team member to implement a new and truly innovative solution. In our 30-plus years of dealing with system suppliers, we have not seen a more cooperative, customer-focused company. OSI is a partner, in the true sense of the word. "

"We have been very impressed by OSI's open approach and personal commitment of OSI executive management to our project. We are extremely pleased with the implementation of our project. Not only is OSI's system Open but the company culture is as well."