Our experienced team supporting our clients worldwide has more than 300 years of collective experience with our products and services.

Our Support Services organization is committed to providing world-class technical support to our customers in a timely and professional manner. OSI Support Services consists of a dedicated staff of professionals backed by our entire team of engineering resources and development staff to minimize our customers' downtime and maximize their use of our products and solutions.

Available 24 hours a day, 7 days a week, our support staff is here to understand our customers' needs and help them make the most of their OSI investment. With OSI Support Services, our customers can take advantage of the following:

Quality Service - including industry best practices, product knowledge and technical expertise
Secure Support Center - a support infrastructure which is in accordance with the latest mandated regulatory Cyber Security requirements for access to customer cyber assets
Online Technical Support - use of a Web portal to submit and review status and track history of support incidences.

In addition to these offerings, customers can take advantage of our Customer Response Center, which focuses on issues that fall outside the realm of software support and concentrates on the administrative side of customer service.

Service Options

Find out which level of support is right for your business.

Support Options

OSI has a comprehensive and flexible set of support components to meet various customer needs. General features of OSI's customer support program for monarch™ software products include:

Dedicated support staff for handling incoming support calls
After hours on-call support service
24/7 support coverage
Web-based Customer Support portal
Web-based training program
Fast response for critical support requests
Comprehensive database tracking and reporting on support requests
Tiered pricing based on system size and functionality

The cost of each monarch support program is based on the size, scope and complexity of the installed system, as well as the suite of OSI applications within your system and the support components selected.