Comprehensive Implementation and Engineering Services to Deploy Our Solutions

World-class professional services from a highly skilled and results-oriented team.

Based on a global survey, less than half of all implemented IT projects are considered successful and able to fully meet user expectations. OSI maintains a service philosophy that has made 100 percent of our projects successful and has driven us to fully meet or exceed our customers' expectations time after time. We invite you to tap into our Professional Services Group—a team of highly skilled engineers, project managers, IT consultants, technicians and software development professionals. We enjoy the industry's best track record for on-time delivery. Our pre-deployment services, training, post-deployment support, special consulting and post-deployment engineering services are all tailored to meet your specific needs, schedule constraints and budget. Our Rapid Project Methodology (RPM™) can be used to implement your monarch™ system in record time if desired, or we can follow a more gradual implementation schedule to suit your needs. We consider each customer engagement a vital partnership, and we strive to build long-lasting relationships and trust between both our teams.

project phases


  1. Project Approach Definition
  2. Definition of Goals & Objectives
  3. Detailed Project Plan & Schedule


  1. Requirements Review
  2. Functional Design
  3. Custom Interfaces
  4. Custom Applications
  5. Change Management
  6. Functional Design Documentation


  1. Hardware & Infrastructure Staging
  2. Software Installation & Configuration
  3. Training
  4. Data Conversion & Configuration
  5. Display & Report Conversion
  6. Software Unit Testing & Integration


  1. Q/A Validation
  2. Factory Acceptance Testing
  3. Site Acceptance Testing


  1. Production Readiness
  2. End User Training
  3. Cutover/Go Live


  1. Project Review & Closeout
  2. Transfer to Help Desk/Support
  3. Project Completion Survey